Understanding Advising at Franklin

Every student at Franklin has a dedicated academic advisor who offers personalized support and expertise to assist with student success.

Your advisor is a valuable resource to support you on your educational journey!

Contact Us

Phone: 877.341.6300

Email:
Undergraduate students: advising@franklin.edu
Graduate & Doctoral students: graduate.advising@franklin.edu
Military & Veteran students: omva@franklin.edu

On Campus Information

Paul J. Otte Center for Student Services
331 E. Rich St.
Building closed on Thursday's and Friday's - virtual office hours only.
Map & Directions >
Parking: Please park in lot C.

Hours of Operation:
Mon - Thu: 8:00 am - 6:00 pm EST
Fri: 8:00 am - 5:00 pm EST

Our Academic Advisors

Advising Mission Statement

Advising Expectations

Advisors expect students to…

Stay in contact at least once a term. Be proactive by reaching out for assistance in a timely manner.
Participate fully in the advising experience by being prepared for advising appointments. This is your time to ask questions and share goals with your advisor.
Take responsibility for the decisions and actions that impact your education.
Understand registration deadlines, academic requirements, academic resources and university policies and procedures.
Check your Franklin student email and Canvas inbox frequently. Communication is a vital part of your advising and student experience at Franklin.

Students can expect advisors to…

Create a trusting environment through active listening while supporting and developing your self-advocacy, decision making and accountability.
Answer questions related to individual student goals and concerns.
Understand academic requirements, degree progression and university policies and procedures.
Discuss academic performance and implications.
Share resources and university support when necessary.

Advising Appointments

When to Schedule an Appointment

Schedule time with your academic advisor to:

Register for courses
Make schedule adjustments
Discuss updating your academic program (major, minor, certificate)
Create a degree plan
Prepare for graduation
Review your transfer credit

Advisor appointment calendars fill up quickly during peak advising periods. For time sensitive inquiries such as dropping a course or current class concerns, please email your academic advisor.

For questions regarding financial aid, finances or partnerships, please connect with Student Financial Services at 877.341.6300 (option 2) or sfs@franklin.edu.

How to Schedule an Advising Appointment

Tips for scheduling your advising appointment:

Remember to select a service (phone, virtual or in person) for calendar availability to load.
Use the notes section to include detailed information on why you scheduled your appointment.
For time sensitive inquires such as dropping a course or current class concerns, please email your academic advisor.

A confirmation email is sent immediately after booking an appointment. You can reschedule or cancel your appointment through your confirmation email. You can also call our mainline at 877.341.6300 to schedule, reschedule or cancel an appointment.

A reminder email is sent 24 hours prior to your appointment day and time.

Prepare for your Advising Appointment

Maintain a productive, professional relationship with your advisor by preparing for your appointment:

Add your scheduled appointment to your calendar, just as you would any other professional meeting.
Show up on time: have your phone ready, log in early to virtual appointments or arrive on campus with adequate time to park and check in at the Welcome Center.
Find a distraction-free and quiet meeting space where your attention can be given to the meeting.
Bring a list of questions, concerns or topics you want to discuss.
Have additional information ready to share such as your community college schedule, scheduling preferences and priorities e.g. planned vacations, military deployment, graduation goals, etc.