What Do Operations Support Analysts Do?
Wondering what the job is really like for operations support analysts?
You've come to the right place.
Keep reading to find detailed information about what operations support analysts do, including the type of work they are tasked with on a daily basis, industries in which they work, and the specific skills needed for a successful career.
Operations Support Analysts Overview & Description
Let's get started with the basics about operations support analysts by taking a look at a simple description and popular job titles.
Operations Support Analysts formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decisionmaking, policy formulation, or other managerial functions. May collect and analyze data and develop decision support software, services, or products. May develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation.
Popular Job Titles For Operations Support Analysts
Sample of Reported Job Titles
- Operations Analysts
- Sales Operations Analysts
- Operations Research Analysts
- Continuous Improvement Managers
- Process Improvement Managers
- Process Improvement Analysts
- Surgeons
- Business Process Managers
- Methodologists
- Decision Support Analysts
- IT Operations Analysts
- Revenue Operations Analysts
Read on for insight into the industries where the highest concentration of jobs for operations support analysts can be found.
Best Industries for Operations Support Analysts
Operations Support Analysts Jobs By Industry
- State Government, Excluding Education and Hospitals: 12.7%
- Management of Companies and Enterprises: 10%
- Depository Credit Intermediation: 8%
- Federal Government, Civilian: 6.4%
- Management, Scientific, and Technical Consulting Services: 6.1%
- Computer Systems Design and Related Services: 5.8%
- Other: 51%
When it comes to jobs in the United States, the largest single category of operations support analysts can be found working in the State Government, Excluding Education and Hospitals sector. In 2023, about 12.7% of all jobs for operations support analysts were found there.
Other top industries by percentage include Management of Companies and Enterprises (10%), Depository Credit Intermediation (8%), Federal Government, Civilian (6.4%), Management, Scientific, and Technical Consulting Services (6.1%) and Computer Systems Design and Related Services (5.8%).
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Degree Options for Operations Support Analysts
With an associate of science in business administration degree, you’ll dig into the functional areas of business and learn how to connect each function with the others to advance business goals and further outcomes while you prepare for a variety of roles in operations, sales, management and coordination.
- Class Type: 100% online
- Cost Per Credit: $398
Build a strong foundation of real-world business knowledge suitable for a variety of career options in your industry of choice.
- Class Type: 100% online
- Cost Per Credit: $398
- Accreditation: IACBE
Bridge the gap between business and technology and develop the interpersonal skills to become an IT liaison in your organization.
- Class Type: 100% online
- Cost Per Credit: $398
Harness the power of data by creating data-driven strategies and communicating data insights with a B.S. Information Systems-Analytics Focus.
- Class Type: 100% online
- Cost Per Credit: $398
Develop your ability to lead, communicate and make strategic decisions that impact projects and processes with a B.S. Information Systems-Business Analysis & Project Management Focus
- Class Type: 100% online
- Cost Per Credit: $398
Build technical savvy and business acumen that bridges the gap between business and technology with a B.S. Information Systems with a Business Information Systems focus.
- Class Type: 100% online
- Cost Per Credit: $398
Get the knowledge to manage healthcare data, navigate regulations and inform ethical decision-making with a B.S. Information Systems-Healthcare Information Systems Focus
- Class Type: 100% online
- Cost Per Credit: $398
- Class Type: Face-to-face, Online coursework
- Months To Complete: 12
- Placement Tests: GMAT/GRE not required for admission
- Class Type: 100% online
- Months To Complete: 19
- Placement Tests: GMAT/GRE not required for admission
Get theory-to-practice knowledge in data management, data visualization and data-informed decision making to improve efficiency and effectiveness in all areas of business with Franklin’s online accredited MBA with a Specialization in Business Analytics.
- Placement Tests: GMAT/GRE not required for admission
Prepare to improve operations in any industry by building your knowledge in Lean Six Sigma methodologies, supply chain management and Total Quality Management with the help of Franklin’s online accredited MBA with a Specialization in Operational Excellence.
- Placement Tests: GMAT/GRE not required for admission
Develop into a well-rounded, adaptive and strategic business leader with a comprehensive mindset.
- Placement Tests: GMAT/GRE not required for admission
What Do Operations Support Analysts Do on a Daily Basis?
So you have a high-level understanding of what operations support analysts do and the types of industries in which they work - but what do they really do each day?
A great way to understand the type of work operations support analysts do is to examine actual job postings and focus on the specific skills that employers are seeking. That will help paint a clearer picture of the tasks that operations support analysts tackle each day.
Continue reading for a breakdown of specialized skills found in job postings for operations support analysts, as well as common skills - interpersonal qualities and attributes - that can help you thrive in the workplace.
In-Demand Skills for Today's Operations Support Analysts
Based on 57,393 job postings
Top 5 Specialized Skills for Operations Support Analysts
| Skills | Postings | % of Total Postings |
|---|---|---|
| Project Management | 12,028 | 21% |
| Process Improvement | 11,855 | 21% |
| Data Analysis | 9,827 | 17% |
| Finance | 8,838 | 15% |
| Continuous Improvement Process | 7,339 | 13% |
Top 5 Common Skills for Operations Support Analysts
| Skills | Postings | % of Total Postings |
|---|---|---|
| Operations | 30,895 | 54% |
| Communication | 24,695 | 43% |
| Management | 20,572 | 36% |
| Leadership | 16,170 | 28% |
| Problem Solving | 15,040 | 26% |
Based on 57,393 job postings related to operations support analysts, project management was the top specialized skill sought by employers, with 21% of all postings looking for that skillset. Skills for process improvement, data analysis, finance, continuous improvement process and auditing were also highly sought.
As for common skills, operations was the most desired skill found in job postings for operations support analysts, followed by communication, management, leadership, problem solving and microsoft excel.
| Skill | Postings | % of Total Postings |
|---|---|---|
| Project Management | 12,028 | 21% |
| Process Improvement | 11,855 | 21% |
| Data Analysis | 9,827 | 17% |
| Finance | 8,838 | 15% |
| Continuous Improvement Process | 7,339 | 13% |
| Auditing | 6,075 | 11% |
| Business Process | 6,061 | 11% |
| Workflow Management | 5,249 | 9% |
| SQL (Programming Language) | 5,225 | 9% |
| Accounting | 5,047 | 9% |
| Key Performance Indicators (KPIs) | 4,955 | 9% |
| Marketing | 4,262 | 7% |
| Computer Science | 3,982 | 7% |
| Dashboard | 3,892 | 7% |
| Supply Chain | 3,822 | 7% |
| Automation | 3,800 | 7% |
| Operations Research | 3,752 | 7% |
| Statistics | 3,628 | 6% |
| Salesforce | 3,461 | 6% |
| Tableau (Business Intelligence Software) | 3,436 | 6% |
| Skill | Postings | % of Total Postings |
|---|---|---|
| Operations | 30,895 | 54% |
| Communication | 24,695 | 43% |
| Management | 20,572 | 36% |
| Leadership | 16,170 | 28% |
| Problem Solving | 15,040 | 26% |
| Microsoft Excel | 13,250 | 23% |
| Detail Oriented | 11,644 | 20% |
| Planning | 10,807 | 19% |
| Customer Service | 10,477 | 18% |
| Research | 9,919 | 17% |
| Writing | 9,487 | 17% |
| Microsoft Office | 9,479 | 17% |
| Microsoft PowerPoint | 8,005 | 14% |
| Sales | 7,883 | 14% |
| Presentations | 7,589 | 13% |
| Coordinating | 6,742 | 12% |
| Verbal Communication Skills | 6,363 | 11% |
| Self-Motivation | 6,312 | 11% |
| Decision Making | 5,858 | 10% |
| Analytical Skills | 5,752 | 10% |
Most In-Demand Jobs for Operations Support Analysts
Top 5 Posted Job Titles
| Job Title | Postings | % of Total Postings |
|---|---|---|
| Operations Analysts | 8,552 | 23.1% |
| Sales Operations Analysts | 4,432 | 12% |
| Operations Research Analysts | 2,924 | 7.9% |
| Continuous Improvement Managers | 2,395 | 6.5% |
| Process Improvement Managers | 1,341 | 3.6% |
According to job postings that were published between September 2022 and August 2023, the top job sought by employers was operations analysts, with 3,660 unique job postings. Sales operations analysts were second, with 1,159 postings, followed by operations research analysts, continuous improvement managers and process improvement managers.
Expand the section below to see unique job postings for all occupations related to operations support analysts.
| Job Title | Postings | % of Total Postings |
|---|---|---|
| Operations Analysts | 8,552 | 23.1% |
| Sales Operations Analysts | 4,432 | 12% |
| Operations Research Analysts | 2,924 | 7.9% |
| Continuous Improvement Managers | 2,395 | 6.5% |
| Process Improvement Managers | 1,341 | 3.6% |
| Process Improvement Analysts | 1,530 | 4.1% |
| Surgeons | 6,015 | 16.3% |
| Business Process Managers | 1,506 | 4.1% |
| Methodologists | 917 | 2.5% |
| Decision Support Analysts | 965 | 2.6% |
| IT Operations Analysts | 886 | 2.4% |
| Revenue Operations Analysts | 730 | 2% |
| Operations Support Analysts | 724 | 2% |
| Process Excellence Managers | 524 | 1.4% |
| Investment Operations Analysts | 618 | 1.7% |
| Cybersecurity Operations Analysts | 605 | 1.6% |
| Decision Science Analysts | 670 | 1.8% |
| Process Analysts | 533 | 1.4% |
| Process Managers | 674 | 1.8% |
| Business Process Improvement Managers | 414 | 1.1% |
Additional Links
Ready to dig deeper into career information for operations support analysts? Visit our other pages focused on salary and education for operations support analysts.
How much do operations support analysts make?
Operations Support Analysts: How do you become one?
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