Systems Support Engineers: How to Become One
If you were to ask a group of systems support engineers about how they arrived at their current job, there's a good chance you would get several different answers about the paths and steps that each person took.
That said, there are still ways that you can develop a baseline understanding of the preparation that is necessary to become one.
The Best Adult Colleges and Careers Guide has gathered data to provide you with insight into the type of education that's commonly required for systems support engineers to land a job. This page contains information, sourced from real job postings, that describes the experience levels and specific skills that employers of systems support engineers expect candidates to have. In the end, this information will help you create an education or professional development plan that aligns with your career aspirations.
Keep reading to learn more about career steps for systems support engineers.
What Education & Experience is Needed for Systems Support Engineers?
Do systems support engineers need a degree? What kind of experience do systems support engineers typically need? Thanks to data sourced from Lightcast™ from real job postings, we can get some clarity on those questions, as well as the level of education that is commonly required for systems support engineers to secure jobs.
Education Level Required in Job Postings for Systems Support Engineers
Jobs Postings for Systems Support Engineers By Education
- No Education Listed: 5,200 (46%)
- High School or GED: 3,090 (28%)
- Bachelor's degree: 2,559 (23%)
- Master's degree: 260 (2%)
- Ph.D. or professional degree: 121 (1%)
No education was listed by most employers of systems support engineers. According to job data, no education was required for 46% of positions. In 28% of job listings a High School diploma or GED was required and in 23% of postings a bachelor's degree was required.
Experience Level Required in Job Postings for Systems Support Engineers
Jobs Postings for Systems Support Engineers By Experience
- 0-1 Years: 1,925 (29%)
- 2-3 Years: 2,733 (41%)
- 4-6 Years: 1,508 (22%)
- 7-9 Years: 322 (5%)
- 10+ Years: 240 (4%)
While the amount of required experience will vary based on the responsibility and seniority of the position, an aggregate view of job posting data can help paint a picture of the experience level sought for most job openings for systems support engineers. In 41% of job postings for Systems Support Engineers, employers were looking for candidates with 2-3 years of experience. In 29% of listings employers were looking for candidates with 0-1 years of experience, while 4-6 years of experience was sought in 22% of job postings for systems support engineers.
What Kind of Degree Do Systems Support Engineers Need?
So far this page has provided detail into the level of education and the amount of experience required in job openings for systems support engineers, but what type of education or degree will help prepare you for a career in the field?
According to occupational data obtained through Lightcast,™ there are 17 key academic programs that can help prepare prospective systems support engineers, and in 2023 a total of 254,918 of those programs were completed at institutions in the United States.
Check out the information below to learn more about the specific programs that should be considered by prospective systems support engineers.
Top Degree Programs for Systems Support Engineers
Top 5 Degree Programs for Systems Support Engineers (2023)
| Program | Completions |
|---|---|
| Computer Science. | 72,432 |
| Computer and Information Sciences, General. | 62,365 |
| Information Technology. | 35,591 |
| Computer and Information Systems Security/Auditing/Information Assurance. | 29,839 |
| Computer Systems Networking and Telecommunications. | 12,850 |
| Program | Completions |
|---|---|
| Computer Science. | 72,432 |
| Computer and Information Sciences, General. | 62,365 |
| Information Technology. | 35,591 |
| Computer and Information Systems Security/Auditing/Information Assurance. | 29,839 |
| Computer Systems Networking and Telecommunications. | 12,850 |
| Health Information/Medical Records Technology/Technician. | 10,461 |
| Computer Programming/Programmer, General. | 9,615 |
| Network and System Administration/Administrator. | 4,668 |
| Computer Support Specialist. | 3,799 |
| Computer/Information Technology Services Administration and Management, Other. | 3,190 |
| Computer Systems Analysis/Analyst. | 2,835 |
| Computer and Information Sciences, Other. | 2,301 |
| Computer and Information Sciences and Support Services, Other. | 2,000 |
| System, Networking, and LAN/WAN Management/Manager. | 1,818 |
| Cloud Computing. | 730 |
| Computer Programming, Vendor/Product Certification. | 352 |
| Computer Systems Networking and Telecommunications, Other. | 72 |
Top Online College For Working Adults
Franklin University is a top choice for adults who need to balance school with busy lives. Founded in 1902 in Columbus, Ohio, Franklin's main focus has been serving adult students and tailoring education to fit their needs. Nonprofit and accredited by the Higher Learning Commission (hlcommission.org/800.621.7440), Franklin offers more than 50 affordable bachelor's, master's, and doctoral programs — all available 100% online.
Degree Options for Systems Support Engineers
Learn to translate business requirements into robust yet functional software applications and database designs to help businesses not only run but thrive, and jump start your career as a user support specialist, computer system analyst, or software developer.
- Class Type: 100% online
- Cost Per Credit: $398
Equip yourself for a role as an IT, network or help desk specialist with fundamental technology skills, including medium-scale network administration, small website and application development, and database design and querying.
- Class Type: 100% online
- Cost Per Credit: $398
Go beyond basic programming and develop the technical skills necessary to apply, design, and implement software systems.
- Class Type: 100% online
- Cost Per Credit: $398
Bridge the gap between business and technology and develop the interpersonal skills to become an IT liaison in your organization.
- Class Type: 100% online
- Cost Per Credit: $398
Harness the power of data by creating data-driven strategies and communicating data insights with a B.S. Information Systems-Analytics Focus.
- Class Type: 100% online
- Cost Per Credit: $398
Develop your ability to lead, communicate and make strategic decisions that impact projects and processes with a B.S. Information Systems-Business Analysis & Project Management Focus
- Class Type: 100% online
- Cost Per Credit: $398
Build technical savvy and business acumen that bridges the gap between business and technology with a B.S. Information Systems with a Business Information Systems focus.
- Class Type: 100% online
- Cost Per Credit: $398
Get the knowledge to manage healthcare data, navigate regulations and inform ethical decision-making with a B.S. Information Systems-Healthcare Information Systems Focus
- Class Type: 100% online
- Cost Per Credit: $398
Play a vital role in any business environment by designing and implementing mission-critical infrastructure, security, and servers.
- Class Type: 100% online
- Cost Per Credit: $398
Develop the advanced technical skills needed to turn complex programming specifications into well-designed computer programs.
- Class Type: Face-to-face, Online coursework
- Placement Tests: GMAT/GRE not required for admission
Deliver high-quality software that helps companies and organizations maintain data security and integrity with Franklin’s 20-month online M.S. in Computer Science with a focus in Cybersecurity.
- Class Type: Face-to-face, Online coursework
- Months To Complete: 20
- Placement Tests: GMAT/GRE not required for admission
Earn your M.S. in Information Technology degree 100% online in as few as 16 months.
- Class Type: Face-to-face, Online coursework
- Months To Complete: 16
- Placement Tests: GMAT/GRE not required for admission
Earn your M.S. in Information Technology degree with a focus in Data Analytics 100% online in as few as 16 months.
- Class Type: Face-to-face, Online coursework
- Months To Complete: 16
- Placement Tests: GMAT/GRE not required for admission
Earn your M.S. in Information Technology degree with a focus in Healthcare 100% online in as few as 16 months.
- Class Type: Face-to-face, Online coursework
- Months To Complete: 16
- Placement Tests: GMAT/GRE not required for admission
Earn your M.S. in Information Technology degree with a focus in IT Management 100% online in as few as 16 months.
- Class Type: Face-to-face, Online coursework
- Months To Complete: 16
- Placement Tests: GMAT/GRE not required for admission
Earn your M.S. in Information Technology degree with a focus in Learning Technology 100% online in as few as 16 months.
- Class Type: Face-to-face, Online coursework
- Months To Complete: 16
- Placement Tests: GMAT/GRE not required for admission
Certificates & Microcredentials for Systems Support Engineers
Start your cloud computing journey with AWS certificate courses for beginners and keep up with the fast pace of innovation.
- Class Type: 100% Online
- Time To Complete: 1-2 months
- Cost: $35/month
This DeepLearning AI certificate course lets you dive into the cutting-edge world of AI specialization, machine learning and data-driven solutions.
- Class Type: 100% Online
- Time To Complete: 4-5 months
- Cost: $35/month
In-demand programmers know Git. You can, too, with GitHub certificate courses that put you among the ranks of other Git certification-ready development pros.
- Class Type: 100% Online
- Time To Complete: 3-4 months
- Cost: $35/month
Fast track your IT career with the Google IT support training and certificate that helps you learn about network protocols, operating systems, and solving problems using code.
- Class Type: 100% Online
- Time To Complete: 4-5 months
- Cost: $35/month
Put your creativity to work with these Google UX design courses that equip you to build and test user-centered solutions and to use Google Analytics to improve usability.
- Class Type: 100% Online
- Time To Complete: 4-5 months
- Cost: $35/month
Develop practical skills in Python and IBM applied AI thanks to deep learning courses that show you how to design, build and deploy AI-powered apps.
- Class Type: 100% Online
- Time To Complete: 4-5 months
- Cost: $35/month
Build your cloud developer portfolio with this hands-on IBM full stack cloud developer certificate course that uses the latest tools and technologies to manage full stack cloud native apps.
- Class Type: 100% Online
- Time To Complete: 5-6 months
- Cost: $35/month
- Class Type: 100% Online
- Time To Complete: 1-2 months
- Cost: $35/month
What Skills Do Systems Support Engineers Need?
Education and experience have been covered, so what are the specific skills and traits needed by systems support engineers to secure a job?
A good way to understand this is to examine actual job postings for skills commonly sought by employers. Continue reading for a breakdown of specialized skills found in job postings for systems support engineers, as well as common skills that can help you thrive in the workplace.
In-Demand Skills for Today's Systems Support Engineers
Based on 11,629 job postings
Top 5 Specialized Skills for Systems Support Engineers
| Skills | Postings | % of Total Postings |
|---|---|---|
| Network Routing | 2,865 | 25% |
| Network Switches | 2,846 | 24% |
| Telecommunications | 2,386 | 21% |
| Local Area Networks | 2,120 | 18% |
| Computer Networks | 2,058 | 18% |
Top 5 Common Skills for Systems Support Engineers
| Skills | Postings | % of Total Postings |
|---|---|---|
| Troubleshooting (Problem Solving) | 6,322 | 54% |
| Communication | 4,850 | 42% |
| Customer Service | 3,700 | 32% |
| Operations | 3,679 | 32% |
| Management | 2,768 | 24% |
Based on 11,629 job postings related to systems support engineers, network routing was the top specialized skill sought by employers, with 25% of all postings looking for that skillset. Skills for network switches, telecommunications, local area networks, computer networks and networking hardware were also highly sought.
As for common skills, troubleshooting (problem solving) was the most desired skill found in job postings for systems support engineers, followed by communication, customer service, operations, management and problem solving.
| Skill | Postings | % of Total Postings |
|---|---|---|
| Network Routing | 2,865 | 25% |
| Network Switches | 2,846 | 24% |
| Telecommunications | 2,386 | 21% |
| Local Area Networks | 2,120 | 18% |
| Computer Networks | 2,058 | 18% |
| Networking Hardware | 1,993 | 17% |
| Wide Area Networks | 1,663 | 14% |
| Operating Systems | 1,471 | 13% |
| Technical Support | 1,445 | 12% |
| Network Troubleshooting | 1,355 | 12% |
| Computer Science | 1,287 | 11% |
| Firewall | 1,212 | 10% |
| Network Infrastructure | 1,161 | 10% |
| Network Support | 1,152 | 10% |
| Help Desk Support | 1,060 | 9% |
| TCP/IP | 1,021 | 9% |
| Peripheral Devices | 908 | 8% |
| Network Monitoring | 901 | 8% |
| Issue Tracking | 866 | 7% |
| Active Directory | 857 | 7% |
| Skill | Postings | % of Total Postings |
|---|---|---|
| Troubleshooting (Problem Solving) | 6,322 | 54% |
| Communication | 4,850 | 42% |
| Customer Service | 3,700 | 32% |
| Operations | 3,679 | 32% |
| Management | 2,768 | 24% |
| Problem Solving | 2,005 | 17% |
| Detail Oriented | 1,494 | 13% |
| Information Technology | 1,282 | 11% |
| Interpersonal Communications | 1,267 | 11% |
| Microsoft Office | 1,121 | 10% |
| Writing | 1,043 | 9% |
| Self-Motivation | 1,042 | 9% |
| Lifting Ability | 1,025 | 9% |
| Good Driving Record | 1,009 | 9% |
| Multitasking | 924 | 8% |
| Wireless Communications | 898 | 8% |
| Planning | 855 | 7% |
| Verbal Communication Skills | 854 | 7% |
| Prioritization | 763 | 7% |
| Microsoft Excel | 730 | 6% |
Additional Links
Ready to dig deeper into career information about systems support engineers? Visit our other pages focused on salary and education for systems support engineers.
What do systems support engineers do?
How much do systems support engineers make?
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