Customer Satisfaction Analysts: How to Become One

If you were to ask a group of customer satisfaction analysts about how they arrived at their current job, there's a good chance you would get several different answers about the paths and steps that each person took.

That said, there are still ways that you can develop a baseline understanding of the preparation that is necessary to become one.

The Best Adult Colleges and Careers Guide has gathered data to provide you with insight into the type of education that's commonly required for customer satisfaction analysts to land a job. This page contains information, sourced from real job postings, that describes the experience levels and specific skills that employers of customer satisfaction analysts expect candidates to have. In the end, this information will help you create an education or professional development plan that aligns with your career aspirations.

Keep reading to learn more about career steps for customer satisfaction analysts.

What Education & Experience is Needed for Customer Satisfaction Analysts?

Do customer satisfaction analysts need a degree? What kind of experience do customer satisfaction analysts typically need? Thanks to data sourced from Lightcast™ from real job postings, we can get some clarity on those questions, as well as the level of education that is commonly required for customer satisfaction analysts to secure jobs.

Education Level Required in Job Postings for Customer Satisfaction Analysts

A bachelor's degree is the level of education sought the most by employers of customer satisfaction analysts. According to job data, a bachelor's degree was required for 46% of positions. In 27% of job listings a master's degree was required and in 16% of postings no education level was listed.

Experience Level Required in Job Postings for Customer Satisfaction Analysts

While the amount of required experience will vary based on the responsibility and seniority of the position, an aggregate view of job posting data can help paint a picture of the experience level sought for most job openings for customer satisfaction analysts. In 37% of job postings for Customer Satisfaction Analysts, employers were looking for candidates with 4-6 years of experience. In 23% of listings employers were looking for candidates with 2-3 years of experience, while 7-9 years of experience was sought in 16% of job postings for customer satisfaction analysts.

What Kind of Degree Do Customer Satisfaction Analysts Need?

So far this page has provided detail into the level of education and the amount of experience required in job openings for customer satisfaction analysts, but what type of education or degree will help prepare you for a career in the field?

According to occupational data obtained through Lightcast,™ there are 3 key academic programs that can help prepare prospective customer satisfaction analysts, and in 2021 a total of 147,244 of those programs were completed at institutions in the United States.

Check out the information below to learn more about the specific programs that should be considered by prospective customer satisfaction analysts.

Top Degree Programs for Customer Satisfaction Analysts

Top Online College For Working Adults

Franklin University is a top choice for adults who need to balance school with busy lives. Founded in 1902 in Columbus, Ohio, Franklin's main focus has been serving adult students and tailoring education to fit their needs. Nonprofit and accredited by the Higher Learning Commission (hlcommission.org/800.621.7440), Franklin offers more than 50 affordable bachelor's, master's, and doctoral programs — all available 100% online.

Degree Options for Customer Satisfaction Analysts

What Skills Do Customer Satisfaction Analysts Need?

Education and experience have been covered, so what are the specific skills and traits needed by customer satisfaction analysts to secure a job?

A good way to understand this is to examine actual job postings for skills commonly sought by employers. Continue reading for a breakdown of specialized skills found in job postings for customer satisfaction analysts, as well as common skills that can help you thrive in the workplace.

In-Demand Skills for Today's Customer Satisfaction Analysts
Based on 3,918 job postings

Based on 3,918 job postings related to customer satisfaction analysts, organizational development was the top specialized skill sought by employers, with 62% of all postings looking for that skillset. Skills for project management, change management, talent management, performance management and organizational effectiveness were also highly sought.

As for common skills, leadership was the most desired skill found in job postings for customer satisfaction analysts, followed by communications, management, planning, coaching and presentations.

Additional Links

Ready to dig deeper into career information about customer satisfaction analysts? Visit our other pages focused on salary and education for customer satisfaction analysts.

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