How Much Do Customer Satisfaction Analysts Make?

Having a clear understanding of earnings potential is important, especially if you are researching career paths or considering changing jobs. If you're one of those people, and you're curious what kind of salary customer satisfaction analysts make, you've come to the right place.

Using data from Lightcast,™ the Best Adult Colleges and Careers Guide has compiled rich information about salary for customer satisfaction analysts and related jobs, including details about average compensation, salary trends and job growth. We've also gathered advertised salaries from actual job postings to provide insight into what employers of customer satisfaction analysts are offering as compensation.

Keep reading to learn more about how much customer satisfaction analysts can expect to make in the United States.

At a Glance: Salary & Jobs for Customer Satisfaction Analysts

According to data from 2023, there were about 1,459 positions for customer satisfaction analysts in the United States. In terms of salary, the national median salary for customer satisfaction analysts was reported to be $147,410. Additionally, when examining job demand, employers across the country posted 289 job postings related to positions for customer satisfaction analysts.

How Much Money Do Customer Satisfaction Analysts Make?

Median salary is just one data point. To build a better understanding of how much money customer satisfaction analysts and related positions can expect to make in the United States, it can be helpful to look at the full range of compensation for those jobs.

Let's look more deeply at data that was reported to the U.S. Bureau of Labor Statistics (BLS) for detail into the lowest and highest salary earnings for customer satisfaction analysts.

Annual Salary for Customer Satisfaction Analysts

According to the BLS, the lowest earners for customer satisfaction analysts and related professions earned about $45,864 per year in 2023. Meanwhile, at the other end of the spectrum, the highest earners made about $219,814 annually.

As mentioned previously, the median salary for customer satisfaction analysts in the United States in 2023 was $147,410.

Hourly Salary for Customer Satisfaction Analysts

The BLS also breaks down compensation for customer satisfaction analysts by hourly salary, and the median average hourly pay for customer satisfaction analysts in 2023 was $71. Lowest hourly earners took home $22 while the highest reported hourly salaries for customer satisfaction analysts was $106.

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Degree Options for Customer Satisfaction Analysts

Advertised Compensation for Customer Satisfaction Analysts

Data from the BLS is one way to dig into compensation for customer satisfaction analysts, but another way to build a more real-time understanding of salary is to look at actual job postings and see what compensation organizations are currently providing to fill open positions for customer satisfaction analysts.

Keep in mind that salary data is not included in every job posting, so the information compiled here is reflective of the data available through Lightcast.™

Annual Salary from Job Postings for Customer Satisfaction Analysts

During a review of 306 job postings related to customer satisfaction analysts, advertised salary was included in 72 of them, which was 24%. Based on those postings, the median advertised salary for customer satisfaction analysts was $135,680 per year.

Hourly Salary from Job Postings for Customer Satisfaction Analysts

A similar analysis of job postings provides insight into advertised hourly salary for customer satisfaction analysts. Based on 25% of postings with advertised compensation, the median hourly salary for open positions for customer satisfaction analysts in the United States is about $65.

Salary Trend for Customer Satisfaction Analysts

If you're thinking about pursuing a career in the field, you may want to understand how compensation has changed over time for customer satisfaction analysts. The chart below provides a snapshot of advertised salaries over the past three years.

Based on compensation data that was included in job postings for customer satisfaction analysts dating back to September 2020, advertised salaries for customer satisfaction analysts have increased 49%.

What's the Job Growth for Customer Satisfaction Analysts?

Another data point that someone thinking about a career path should consider is whether or not jobs are expected to see growth in the future. The chart below looks at projected employment for customer satisfaction analysts over the next 10 years.

According to the data obtained through Lightcast,™ there were 1,458 jobs for customer satisfaction analysts in the United States in 2023. By 2033, it is expected that about 174 jobs will be added. That's a 11.9% increase over the next 10-year period.

Additional Links

Ready to dig deeper into career information about customer satisfaction analysts? Visit our other pages focused on salary and education for customer satisfaction analysts.

What do customer satisfaction analysts do?
Customer Satisfaction Analysts: How do you become one?

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