What Do Customer Experience Specialists Do?
Wondering what the job is really like for customer experience specialists?
You've come to the right place.
Keep reading to find detailed information about what customer experience specialists do, including the type of work they are tasked with on a daily basis, industries in which they work, and the specific skills needed for a successful career.
Customer Experience Specialists Overview & Description
Let's get started with the basics about customer experience specialists by taking a look at a simple description and popular job titles.
Customer Experience Specialists develop and implement websites, web applications, application databases, and interactive web interfaces. Evaluate code to ensure that it is properly structured, meets industry standards, and is compatible with browsers and devices. Optimize website performance, scalability, and server-side code and processes. May develop website infrastructure and integrate websites with other computer applications.
Popular Job Titles For Customer Experience Specialists
Sample of Reported Job Titles
- UX Designers
- Front End Engineers
- Back End Engineers
- Front End Developers
- Web Developers
- UI/UX Designers
- UX Researchers
- User Experience Designers
- UI Developers
- Front End Software Engineers
- Back End Developers
- Back End Software Engineers
Read on for insight into the industries where the highest concentration of jobs for customer experience specialists can be found.
Best Industries for Customer Experience Specialists
Customer Experience Specialists Jobs By Industry
- Computer Systems Design and Related Services: 24.5%
- Management, Scientific, and Technical Consulting Services: 7.3%
- Software Publishers: 6.9%
- Advertising, Public Relations, and Related Services: 5.7%
- Management of Companies and Enterprises: 4.5%
- Data Processing, Hosting, and Related Services: 4.1%
- Other: 47%
When it comes to jobs in the United States, the largest single category of customer experience specialists can be found working in the Computer Systems Design and Related Services sector. In 2022, about 24.5% of all jobs for customer experience specialists were found there.
Other top industries by percentage include Management, Scientific, and Technical Consulting Services (7.3%), Software Publishers (6.9%), Advertising, Public Relations, and Related Services (5.7%), Management of Companies and Enterprises (4.5%) and Data Processing, Hosting, and Related Services (4.1%).
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Degree Options for Customer Experience Specialists
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What Do Customer Experience Specialists Do on a Daily Basis?
So you have a high-level understanding of what customer experience specialists do and the types of industries in which they work - but what do they really do each day?
A great way to understand the type of work customer experience specialists do is to examine actual job postings and focus on the specific skills that employers are seeking. That will help paint a clearer picture of the tasks that customer experience specialists tackle each day.
Continue reading for a breakdown of specialized skills found in job postings for customer experience specialists, as well as common skills - interpersonal qualities and attributes - that can help you thrive in the workplace.
In-Demand Skills for Today's Customer Experience Specialists
Based on 225,358 job postings
Top 5 Specialized Skills for Customer Experience Specialists
| Skills | Postings | % of Total Postings |
|---|---|---|
| JavaScript (Programming Language) | 96,669 | 43% |
| User Experience (UX) | 87,151 | 39% |
| Cascading Style Sheets (CSS) | 83,687 | 37% |
| HyperText Markup Language (HTML) | 72,537 | 32% |
| Front End (Software Engineering) | 70,987 | 31% |
Top 5 Common Skills for Customer Experience Specialists
| Skills | Postings | % of Total Postings |
|---|---|---|
| Communications | 84,841 | 38% |
| Research | 49,703 | 22% |
| Problem Solving | 38,580 | 17% |
| Writing | 31,667 | 14% |
| Management | 29,393 | 13% |
Based on 225,358 job postings related to customer experience specialists, javascript (programming language) was the top specialized skill sought by employers, with 43% of all postings looking for that skillset. Skills for user experience (ux), cascading style sheets (css), hypertext markup language (html), front end (software engineering) and user interface (ui) were also highly sought.
As for common skills, communications was the most desired skill found in job postings for customer experience specialists, followed by research, problem solving, writing, management and innovation.
| Skill | Postings | % of Total Postings |
|---|---|---|
| JavaScript (Programming Language) | 96,669 | 43% |
| User Experience (UX) | 87,151 | 39% |
| Cascading Style Sheets (CSS) | 83,687 | 37% |
| HyperText Markup Language (HTML) | 72,537 | 32% |
| Front End (Software Engineering) | 70,987 | 31% |
| User Interface (UI) | 63,634 | 28% |
| Agile Methodology | 61,263 | 27% |
| Computer Science | 60,640 | 27% |
| React.js (Javascript Library) | 59,434 | 26% |
| User Experience (UX) Design | 46,770 | 21% |
| Application Programming Interface (API) | 46,649 | 21% |
| Angular (Web Framework) | 46,123 | 20% |
| Prototyping | 45,030 | 20% |
| Amazon Web Services | 39,158 | 17% |
| Wireframing | 35,818 | 16% |
| SQL (Programming Language) | 35,097 | 16% |
| Web Development | 34,619 | 15% |
| Java (Programming Language) | 34,554 | 15% |
| Git (Version Control System) | 34,517 | 15% |
| Software Engineering | 34,317 | 15% |
| Skill | Postings | % of Total Postings |
|---|---|---|
| Communications | 84,841 | 38% |
| Research | 49,703 | 22% |
| Problem Solving | 38,580 | 17% |
| Writing | 31,667 | 14% |
| Management | 29,393 | 13% |
| Innovation | 27,537 | 12% |
| Customer Service | 27,317 | 12% |
| Leadership | 27,138 | 12% |
| Detail Oriented | 26,483 | 12% |
| Troubleshooting (Problem Solving) | 25,027 | 11% |
| Planning | 20,250 | 9% |
| Self-Motivation | 18,829 | 8% |
| Presentations | 18,106 | 8% |
| Mentorship | 17,074 | 8% |
| Operations | 16,937 | 8% |
| Verbal Communication Skills | 16,494 | 7% |
| Advocacy | 14,892 | 7% |
| Interpersonal Communications | 14,829 | 7% |
| Time Management | 12,332 | 5% |
| Influencing Skills | 11,865 | 5% |
Most In-Demand Jobs for Customer Experience Specialists
Top 5 Posted Job Titles
| Job Title | Postings | % of Total Postings |
|---|---|---|
| UX Designers | 26,949 | 9.3% |
| Front End Engineers | 30,889 | 10.6% |
| Back End Engineers | 31,128 | 10.7% |
| Front End Developers | 33,216 | 11.4% |
| Web Developers | 25,241 | 8.7% |
According to job postings that were published between September 2021 and August 2022, the top job sought by employers was ux designers, with 13,532 unique job postings. Front end engineers were second, with 12,971 postings, followed by back end engineers, front end developers and web developers.
Expand the section below to see unique job postings for all occupations related to customer experience specialists.
| Job Title | Postings | % of Total Postings |
|---|---|---|
| UX Designers | 26,949 | 9.3% |
| Front End Engineers | 30,889 | 10.6% |
| Back End Engineers | 31,128 | 10.7% |
| Front End Developers | 33,216 | 11.4% |
| Web Developers | 25,241 | 8.7% |
| UI/UX Designers | 16,958 | 5.8% |
| UX Researchers | 17,636 | 6.1% |
| User Experience Designers | 12,514 | 4.3% |
| UI Developers | 8,122 | 2.8% |
| Front End Software Engineers | 10,973 | 3.8% |
| Back End Developers | 9,386 | 3.2% |
| Back End Software Engineers | 14,674 | 5% |
| Customer Experience Specialists | 14,288 | 4.9% |
| Full Stack Developers | 5,905 | 2% |
| Web Application Developers | 5,698 | 2% |
| UI Designers | 4,955 | 1.7% |
| Full Stack Web Developers | 5,823 | 2% |
| Lead UX Designers | 4,201 | 1.4% |
| Ruby on Rails Engineers | 7,106 | 2.4% |
| Web Designers | 5,349 | 1.8% |
Additional Links
Ready to dig deeper into career information for customer experience specialists? Visit our other pages focused on salary and education for customer experience specialists.
How much do customer experience specialists make?
Customer Experience Specialists: How do you become one?
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