What Do Customer Experience Professionals Do?
Wondering what the job is really like for customer experience professionals?
You've come to the right place.
Keep reading to find detailed information about what customer experience professionals do, including the type of work they are tasked with on a daily basis, industries in which they work, and the specific skills needed for a successful career.
Customer Experience Professionals Overview & Description
Let's get started with the basics about customer experience professionals by taking a look at a simple description and popular job titles.
Customer Experience Professionals narrate or write news stories, reviews, or commentary for print, broadcast, or other communications media such as newspapers, magazines, radio, or television. May collect and analyze information through interview, investigation, or observation.
Popular Job Titles For Customer Experience Professionals
Sample of Reported Job Titles
- Multimedia Journalists
- Reporters
- News Reporters
- Staff Writers
- Sports Reporters
- Anchors/Reporters
- News Anchors/Reporters
- News Anchors
- General Assignment Reporters
- Investigative Reporters
- Breaking News Reporters
- Anchors
Read on for insight into the industries where the highest concentration of jobs for customer experience professionals can be found.
Best Industries for Customer Experience Professionals
Customer Experience Professionals Jobs By Industry
- Newspaper, Periodical, Book, and Directory Publishers: 38.7%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers: 28.6%
- Radio and Television Broadcasting Stations: 24.5%
- Motion Picture and Video Industries: 2.5%
- Wired and Wireless Telecommunications (except Satellite): 0.7%
- Colleges, Universities, and Professional Schools: 0.7%
- Other: 4.3%
When it comes to jobs in the United States, the largest single category of customer experience professionals can be found working in the Newspaper, Periodical, Book, and Directory Publishers sector. In 2023, about 38.7% of all jobs for customer experience professionals were found there.
Other top industries by percentage include Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (28.6%), Radio and Television Broadcasting Stations (24.5%), Motion Picture and Video Industries (2.5%), Wired and Wireless Telecommunications (except Satellite) (0.7%) and Colleges, Universities, and Professional Schools (0.7%).
Top Online College For Working Adults
Franklin University is a top choice for adults who need to balance school with busy lives. Founded in 1902 in Columbus, Ohio, Franklin's main focus has been serving adult students and tailoring education to fit their needs. Nonprofit and accredited by the Higher Learning Commission (hlcommission.org/800.621.7440), Franklin offers more than 50 affordable bachelor's, master's, and doctoral programs — all available 100% online.
Degree Options for Customer Experience Professionals
Learn to craft clear and effective messages while adding new media communication methods to your professional toolkit.
- Class Type: 100% online
- Cost Per Credit: $398
What Do Customer Experience Professionals Do on a Daily Basis?
So you have a high-level understanding of what customer experience professionals do and the types of industries in which they work - but what do they really do each day?
A great way to understand the type of work customer experience professionals do is to examine actual job postings and focus on the specific skills that employers are seeking. That will help paint a clearer picture of the tasks that customer experience professionals tackle each day.
Continue reading for a breakdown of specialized skills found in job postings for customer experience professionals, as well as common skills - interpersonal qualities and attributes - that can help you thrive in the workplace.
In-Demand Skills for Today's Customer Experience Professionals
Based on 13,905 job postings
Top 5 Specialized Skills for Customer Experience Professionals
| Skills | Postings | % of Total Postings |
|---|---|---|
| Journalism | 7,860 | 57% |
| Social Media | 3,018 | 22% |
| News Stories | 2,848 | 20% |
| Storytelling | 1,985 | 14% |
| AP Stylebook | 1,501 | 11% |
Top 5 Common Skills for Customer Experience Professionals
| Skills | Postings | % of Total Postings |
|---|---|---|
| Writing | 6,462 | 46% |
| Communication | 5,985 | 43% |
| Editing | 3,939 | 28% |
| Research | 3,535 | 25% |
| Self-Motivation | 2,579 | 19% |
Based on 13,905 job postings related to customer experience professionals, journalism was the top specialized skill sought by employers, with 57% of all postings looking for that skillset. Skills for social media, news stories, storytelling, ap stylebook and content creation were also highly sought.
As for common skills, writing was the most desired skill found in job postings for customer experience professionals, followed by communication, editing, research, self-motivation and ability to meet deadlines.
| Skill | Postings | % of Total Postings |
|---|---|---|
| Journalism | 7,860 | 57% |
| Social Media | 3,018 | 22% |
| News Stories | 2,848 | 20% |
| Storytelling | 1,985 | 14% |
| AP Stylebook | 1,501 | 11% |
| Content Creation | 1,426 | 10% |
| News Reporting | 1,408 | 10% |
| News Anchoring | 1,271 | 9% |
| Videography | 1,175 | 8% |
| Live Reporting | 1,072 | 8% |
| News Editing | 988 | 7% |
| News Coverage | 924 | 7% |
| Photography | 920 | 7% |
| Search Engine Optimization | 920 | 7% |
| Marketing | 696 | 5% |
| Broadcasting | 650 | 5% |
| Breaking News Coverage | 648 | 5% |
| Multimedia | 627 | 5% |
| Sports Journalism | 593 | 4% |
| Linear Video Editing | 584 | 4% |
| Skill | Postings | % of Total Postings |
|---|---|---|
| Writing | 6,462 | 46% |
| Communication | 5,985 | 43% |
| Editing | 3,939 | 28% |
| Research | 3,535 | 25% |
| Self-Motivation | 2,579 | 19% |
| Ability To Meet Deadlines | 2,559 | 18% |
| Ethical Standards And Conduct | 2,222 | 16% |
| Good Driving Record | 1,948 | 14% |
| English Language | 1,821 | 13% |
| Detail Oriented | 1,531 | 11% |
| Grammar | 1,478 | 11% |
| Multitasking | 1,366 | 10% |
| Management | 1,136 | 8% |
| Time Management | 993 | 7% |
| Information Gathering | 978 | 7% |
| Problem Solving | 972 | 7% |
| Organizational Skills | 933 | 7% |
| Leadership | 929 | 7% |
| Interpersonal Communications | 921 | 7% |
| Curiosity | 911 | 7% |
Most In-Demand Jobs for Customer Experience Professionals
Top 5 Posted Job Titles
| Job Title | Postings | % of Total Postings |
|---|---|---|
| Multimedia Journalists | 4,154 | 22.5% |
| Reporters | 3,234 | 17.5% |
| News Reporters | 1,820 | 9.9% |
| Staff Writers | 1,023 | 5.5% |
| Sports Reporters | 732 | 4% |
According to job postings that were published between September 2022 and August 2023, the top job sought by employers was multimedia journalists, with 1,686 unique job postings. Reporters were second, with 819 postings, followed by news reporters, staff writers and sports reporters.
Expand the section below to see unique job postings for all occupations related to customer experience professionals.
| Job Title | Postings | % of Total Postings |
|---|---|---|
| Multimedia Journalists | 4,154 | 22.5% |
| Reporters | 3,234 | 17.5% |
| News Reporters | 1,820 | 9.9% |
| Staff Writers | 1,023 | 5.5% |
| Sports Reporters | 732 | 4% |
| Anchors/Reporters | 822 | 4.5% |
| News Anchors/Reporters | 751 | 4.1% |
| News Anchors | 985 | 5.3% |
| General Assignment Reporters | 686 | 3.7% |
| Investigative Reporters | 459 | 2.5% |
| Breaking News Reporters | 472 | 2.6% |
| Anchors | 384 | 2.1% |
| Digital Reporters | 386 | 2.1% |
| Education Reporters | 266 | 1.4% |
| Hearing Reporters | 719 | 3.9% |
| Morning News Anchors | 301 | 1.6% |
| Journalists | 582 | 3.2% |
| Government Reporters | 252 | 1.4% |
| Sports Anchors/Reporters | 204 | 1.1% |
| Multi-Skilled Operators | 222 | 1.2% |
Additional Links
Ready to dig deeper into career information for customer experience professionals? Visit our other pages focused on salary and education for customer experience professionals.
How much do customer experience professionals make?
Customer Experience Professionals: How do you become one?
All Occupations
The Best Adult Colleges and Careers Guide has compiled data for dozens of in-demand jobs. Explore our full catalog of occupation data by visiting the link below.