How Much Do Customer Experience Professionals Make?

Having a clear understanding of earnings potential is important, especially if you are researching career paths or considering changing jobs. If you're one of those people, and you're curious what kind of salary customer experience professionals make, you've come to the right place.

Using data from Lightcast,™ the Best Adult Colleges and Careers Guide has compiled rich information about salary for customer experience professionals and related jobs, including details about average compensation, salary trends and job growth. We've also gathered advertised salaries from actual job postings to provide insight into what employers of customer experience professionals are offering as compensation.

Keep reading to learn more about how much customer experience professionals can expect to make in the United States.

At a Glance: Salary & Jobs for Customer Experience Professionals

According to data from 2023, there were about 44,793 positions for customer experience professionals in the United States. In terms of salary, the national median salary for customer experience professionals was reported to be $57,491. Additionally, when examining job demand, employers across the country posted 10,405 job postings related to positions for customer experience professionals.

How Much Money Do Customer Experience Professionals Make?

Median salary is just one data point. To build a better understanding of how much money customer experience professionals and related positions can expect to make in the United States, it can be helpful to look at the full range of compensation for those jobs.

Let's look more deeply at data that was reported to the U.S. Bureau of Labor Statistics (BLS) for detail into the lowest and highest salary earnings for customer experience professionals.

Annual Salary for Customer Experience Professionals

According to the BLS, the lowest earners for customer experience professionals and related professions earned about $31,554 per year in 2023. Meanwhile, at the other end of the spectrum, the highest earners made about $160,368 annually.

As mentioned previously, the median salary for customer experience professionals in the United States in 2023 was $57,491.

Hourly Salary for Customer Experience Professionals

The BLS also breaks down compensation for customer experience professionals by hourly salary, and the median average hourly pay for customer experience professionals in 2023 was $28. Lowest hourly earners took home $15 while the highest reported hourly salaries for customer experience professionals was $77.

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Degree Options for Customer Experience Professionals

Advertised Compensation for Customer Experience Professionals

Data from the BLS is one way to dig into compensation for customer experience professionals, but another way to build a more real-time understanding of salary is to look at actual job postings and see what compensation organizations are currently providing to fill open positions for customer experience professionals.

Keep in mind that salary data is not included in every job posting, so the information compiled here is reflective of the data available through Lightcast.™

Annual Salary from Job Postings for Customer Experience Professionals

During a review of 13,905 job postings related to customer experience professionals, advertised salary was included in 3,629 of them, which was 26%. Based on those postings, the median advertised salary for customer experience professionals was $60,800 per year.

Hourly Salary from Job Postings for Customer Experience Professionals

A similar analysis of job postings provides insight into advertised hourly salary for customer experience professionals. Based on 35% of postings with advertised compensation, the median hourly salary for open positions for customer experience professionals in the United States is about $29.

Salary Trend for Customer Experience Professionals

If you're thinking about pursuing a career in the field, you may want to understand how compensation has changed over time for customer experience professionals. The chart below provides a snapshot of advertised salaries over the past three years.

Based on compensation data that was included in job postings for customer experience professionals dating back to September 2020, advertised salaries for customer experience professionals have increased 62%.

What's the Job Growth for Customer Experience Professionals?

Another data point that someone thinking about a career path should consider is whether or not jobs are expected to see growth in the future. The chart below looks at projected employment for customer experience professionals over the next 10 years.

According to the data obtained through Lightcast,™ there were 44,786 jobs for customer experience professionals in the United States in 2023. By 2033, it is expected that about 1,163 jobs will be removed. That's a 2.6% decrease over the next 10-year period.

Additional Links

Ready to dig deeper into career information about customer experience professionals? Visit our other pages focused on salary and education for customer experience professionals.

What do customer experience professionals do?
Customer Experience Professionals: How do you become one?

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