Technology Support

As a Franklin student, you will be required to utilize various techniques such as Zoom, e-textbooks, and BlueQuill. The Technology Help Desk strives to maximize the benefits of this technology for you. The Help desk can assist with the following:

• Retrieving usernames and passwords (identity verification required)
• Accessing and utilizing e-mail
• Accessing and utilizing BlueQuill online resources
• The Help Desk also offers remote desktop connection sessions for additional assistance

The Help Desk’s hours of operation are:

• Monday through Thursday: 8AM - 8PM (EDT)
• Friday: 8AM - 5PM (EDT)
• Saturday: 9AM - 1PM (EDT)
• Sunday: 1PM - 5PM (EDT)

Below are all the ways to contact the Help Desk:

• Phone: (Toll-Free) 1-866-435-7006 or 614-947-6222
• E-mail: helpdesk@franklin.edu
• Chat
• Help Desk Request Form

For students using Canvas as their learning management system, please click here for technology support. 

If you cannot contact our Help Desk during business hours, you may also visit the Self Help Portal. This portal contains articles and videos that can guide you through all your technical needs.  

Franklin is here to help you succeed! Do not hesitate to reach out for technical assistance from our Help Desk team.