What Do Credit and Collections Representatives Do?
Wondering what the job is really like for credit and collections representatives?
You've come to the right place.
Keep reading to find detailed information about what credit and collections representatives do, including the type of work they are tasked with on a daily basis, industries in which they work, and the specific skills needed for a successful career.
Credit and Collections Representatives Overview & Description
Let's get started with the basics about credit and collections representatives by taking a look at a simple description and popular job titles.
Credit and Collections Representatives advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.
Popular Job Titles For Credit and Collections Representatives
Sample of Reported Job Titles
- Financial Aid Officers
- Credit and Collections Specialists
- Credit Representatives
- Retention Specialists
- Loan Servicing Representatives
- Financial Aid Assistants
- Loan Advisors
- Credit and Collections Representatives
- Financial Aid Coordinators
- Credit Specialists
- Student Loan Specialists
- Credit Services Specialists
Read on for insight into the industries where the highest concentration of jobs for credit and collections representatives can be found.
Best Industries for Credit and Collections Representatives
Credit and Collections Representatives Jobs By Industry
- Colleges, Universities, and Professional Schools: 21.8%
- Education and Hospitals (State Government): 16.5%
- Other Professional, Scientific, and Technical Services: 12.2%
- Education and Hospitals (Local Government): 7.8%
- General Medical and Surgical Hospitals: 6.1%
- Nondepository Credit Intermediation: 6.1%
- Other: 29.5%
When it comes to jobs in the United States, the largest single category of credit and collections representatives can be found working in the Colleges, Universities, and Professional Schools sector. In 2022, about 21.8% of all jobs for credit and collections representatives were found there.
Other top industries by percentage include Education and Hospitals (State Government) (16.5%), Other Professional, Scientific, and Technical Services (12.2%), Education and Hospitals (Local Government) (7.8%), General Medical and Surgical Hospitals (6.1%) and Nondepository Credit Intermediation (6.1%).
What Do Credit and Collections Representatives Do on a Daily Basis?
So you have a high-level understanding of what credit and collections representatives do and the types of industries in which they work - but what do they really do each day?
A great way to understand the type of work credit and collections representatives do is to examine actual job postings and focus on the specific skills that employers are seeking. That will help paint a clearer picture of the tasks that credit and collections representatives tackle each day.
Continue reading for a breakdown of specialized skills found in job postings for credit and collections representatives, as well as common skills - interpersonal qualities and attributes - that can help you thrive in the workplace.
In-Demand Skills for Today's Credit and Collections Representatives
Based on 14,622 job postings
Top 5 Specialized Skills for Credit and Collections Representatives
| Skills | Postings | % of Total Postings |
|---|---|---|
| Loans | 6,441 | 44% |
| Accounting | 2,543 | 17% |
| Finance | 1,980 | 14% |
| Accounts Receivable | 1,734 | 12% |
| Billing | 1,414 | 10% |
Top 5 Common Skills for Credit and Collections Representatives
| Skills | Postings | % of Total Postings |
|---|---|---|
| Customer Service | 6,394 | 44% |
| Communications | 6,026 | 41% |
| Detail Oriented | 4,156 | 28% |
| Management | 3,646 | 25% |
| Collections | 3,136 | 21% |
Based on 14,622 job postings related to credit and collections representatives, loans was the top specialized skill sought by employers, with 44% of all postings looking for that skillset. Skills for accounting, finance, accounts receivable, billing and auditing were also highly sought.
As for common skills, customer service was the most desired skill found in job postings for credit and collections representatives, followed by communications, detail oriented, management, collections and writing.
| Skill | Postings | % of Total Postings |
|---|---|---|
| Loans | 6,441 | 44% |
| Accounting | 2,543 | 17% |
| Finance | 1,980 | 14% |
| Accounts Receivable | 1,734 | 12% |
| Billing | 1,414 | 10% |
| Auditing | 1,274 | 9% |
| Mortgage Loans | 1,227 | 8% |
| Invoicing | 1,201 | 8% |
| Underwriting | 1,162 | 8% |
| Call Center Experience | 1,126 | 8% |
| Loan Servicing | 1,076 | 7% |
| Credit Reports | 958 | 7% |
| Data Entry | 946 | 6% |
| Financial Services | 907 | 6% |
| Reconciliation | 816 | 6% |
| Commercial Lending | 714 | 5% |
| Consumer Lending | 707 | 5% |
| Loan Documentation | 696 | 5% |
| Loan Origination | 676 | 5% |
| Office Equipment | 662 | 5% |
| Skill | Postings | % of Total Postings |
|---|---|---|
| Customer Service | 6,394 | 44% |
| Communications | 6,026 | 41% |
| Detail Oriented | 4,156 | 28% |
| Management | 3,646 | 25% |
| Collections | 3,136 | 21% |
| Writing | 2,937 | 20% |
| Microsoft Excel | 2,778 | 19% |
| Sales | 2,758 | 19% |
| Problem Solving | 2,672 | 18% |
| Microsoft Office | 2,401 | 16% |
| Research | 2,382 | 16% |
| Operations | 2,330 | 16% |
| Interpersonal Communications | 2,143 | 15% |
| Multitasking | 1,959 | 13% |
| Time Management | 1,921 | 13% |
| Organizational Skills | 1,788 | 12% |
| Computer Literacy | 1,712 | 12% |
| Verbal Communication Skills | 1,656 | 11% |
| Professionalism | 1,577 | 11% |
| Prioritization | 1,538 | 11% |
Most In-Demand Jobs for Credit and Collections Representatives
Top 5 Posted Job Titles
| Job Title | Postings | % of Total Postings |
|---|---|---|
| Financial Aid Officers | 3,522 | 15.7% |
| Credit and Collections Specialists | 2,743 | 12.2% |
| Credit Representatives | 1,937 | 8.6% |
| Retention Specialists | 1,611 | 7.2% |
| Loan Servicing Representatives | 2,128 | 9.5% |
According to job postings that were published between September 2021 and August 2022, the top job sought by employers was financial aid officers, with 899 unique job postings. Credit and collections specialists were second, with 806 postings, followed by credit representatives, retention specialists and loan servicing representatives.
Expand the section below to see unique job postings for all occupations related to credit and collections representatives.
| Job Title | Postings | % of Total Postings |
|---|---|---|
| Financial Aid Officers | 3,522 | 15.7% |
| Credit and Collections Specialists | 2,743 | 12.2% |
| Credit Representatives | 1,937 | 8.6% |
| Retention Specialists | 1,611 | 7.2% |
| Loan Servicing Representatives | 2,128 | 9.5% |
| Financial Aid Assistants | 1,411 | 6.3% |
| Loan Advisors | 1,744 | 7.8% |
| Credit and Collections Representatives | 1,199 | 5.3% |
| Financial Aid Coordinators | 617 | 2.7% |
| Credit Specialists | 679 | 3% |
| Student Loan Specialists | 968 | 4.3% |
| Credit Services Specialists | 486 | 2.2% |
| Credit Card Specialists | 603 | 2.7% |
| Commercial Loan Representatives | 957 | 4.3% |
| Financial Aid Administrative Assistants | 418 | 1.9% |
| Credit Review Specialists | 270 | 1.2% |
| Inside Sales Representatives | 463 | 2.1% |
| Loan Counselors | 287 | 1.3% |
| Credit Services Representatives | 210 | 0.9% |
| Resolution Specialists | 244 | 1.1% |
Additional Links
Ready to dig deeper into career information for credit and collections representatives? Visit our other pages focused on salary and education for credit and collections representatives.
How much do credit and collections representatives make?
Credit and Collections Representatives: How do you become one?
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